Friday, 20 July 2012

TrueContext Mobile says ProntoForms app improves RentoKil's customer service

Mobile business apps company TrueContext Mobile Solutions (CVE:TMN) said Thursday it has published a case study on how its ProntoForms app has "improved the quality control and customer service procedures" of global pest control business RentoKil.

"We have an excellent QA program that evaluates the work of our team, but the administration side simply couldn't keep up," explains Rentokil North American director of customer service, Paul Kamzelski.

"Each operation manager had to spend a couple of hours inputting audit information every week from paper forms; it wasn't easy to get them to buy in.

"Our team has really taken to using ProntoForms. Morale has also improved, as ProntoForms has led to workers being more willing to go ahead and conduct audits."

Indeed, the ProntoForms mobile app does away with paperwork and redundant data entry, allowing field workers to fill business forms out of the office from all major device platforms such as Apple's (NASDAQ:AAPL) iPad, RIM's (NASDAQ:RIMM)(TSE:RIM) Blackberry, Google's (NASDAQ:GOOG) Android platform and Microsoft's (NASDAQ:MSFT) Windows Mobile platform.

The simple to add app, is meant to improve overall business productivity, and allows users in the field to create forms, generate reports, as well as capture signatures and photos within minutes.

The app is used by more than 1,800 businesses, and is connected to back office systems.

RentoKil has a presence in over 40 countries through its multiple brands in the pest control industry. The firm conducts thorough account audits that require extensive data record-keeping, TrueContext said.
"The Rentokil case study is a prime example of how ProntoForms can accomplish these elements for big business," said TrueContext CEO and founder, Alvaro Pombo.

"Rentokil, like many global enterprises, was considering a custom-built MEAP (Mobile Enterprise Application Platform) solution. However, the complexity and costs of building and maintaining a solution to adapt to different departments across a global operation are staggering, as compared to a customizable, packaged solution like ProntoForms."
The company said that enterprise size businesses often deploy ProntoForms within a division or specific function to demonstrate initial ROI.

"Once deployed, ProntoForms typically experiences growth within existing accounts, prompting divisional and operations executives to rapidly deploy it into other business segments."

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