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Monday, 10 December 2012
DealNet Capital's BPO unit inks renewal with major Ontario Public Service Association
Toronto-based DealNet Capital Corp. (CNSX:DLS) (OTC:GAIMF) has said that its business process outsourcing (BPO) subsidiary, OC Communications Group (OCCGI), has secured an early renewal and contract extension with a "major Ontario Public Service Association".
DealNet Capital is a merchant bank that has a flexible investment mandate with a strategic focus on recurring revenue businesses. It has recently focused its investments towards the North American BPO market as well as the consumer financing market by leveraging its recently acquired BPO division.
The company's OCCGI has been servicing the Ontario Public Service Association's contact centre needs under a three year agreement, which was set to expire January 31, 2013. The contract has now been extended until June, and also allows the Association to exercise up to 19 months of additional contract extensions on top of the current award.
"We are excited to announce that the consistent results provided by our BPO team in Toronto have culminated in this renewal and the opportunity to continue to further develop this business," said president of DealNet, Bob Cariglia.
"Servicing the needs of such a highly visible and regulated client can be challenging, however, we have been extremely pleased with our working relationship with the client that has resulted in this early contract renewal."
OCCGI will provide all levels of support and issue resolutions for the Association's membership, monitored against the client's standards for quality, service and regulatory requirements.
"Adhering to these requirements ensures the safety of its membership base that includes HVAC companies, Elevator Installation and Operations, Gas Handling and various other trade industries," DealNet said in a statement.
The company also said that OCCGI continues to "constantly discuss" opportunities with the client to expand its service and support to the membership base in an effort to improve the Association’s service offerings.
DealNet's BPO segment is intended to provide a concrete base for the company to establish its One Dealer business in the North American HVAC and water heater financing industry, by providing customer care services and automation technology.
Through One Dealer, DealNet plans to bring together more than 80,000 small and intermediate-sized dealers in the North American HVAC and water heater rental industry under one umbrella.
Just last week, DealNet said its BPO subsidiary inked a letter of intent to provide customer care services to National Home Improvement Installer Group.