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Monday, 10 December 2012
DealNet’s BPO unit to provide customer care to National Home Improvement Installer Group
DealNet Capital Corp. (CNSX:DLS)(OTC:GAIMF) said its Business Process Outsourcing (BPO) subsidiary has inked a letter of intent to provide customer care services to National Home Improvement Installer Group.
Under the terms of the deal, the company’s BPO subsidiary, OC Communications Group Inc. (OCCGI), will provide design, consulting, implementation, onsite staffing and operational management for the group’s customer care facility.
“We are pleased to announce another significant agreement by the BPO team in Toronto as part of their ongoing efforts to grow and develop this important aspect of the company’s portfolio,” said DealNet president Bob Cariglia.
“This agreement, specifically in the home services space, lends further credence to our strengths in the market with profound depth in complex service and supplier management engagements.”
The company said that the letter of intent commits both parties to finalize a master services agreement and statement of work within the next 60 days. The duration of the ongoing agreements are expected to run for a three year period.
DealNet said OCCGI will use a hybrid servicing model known as “on-demand service suite”, to structure outsourcing and co-sourcing programs to best suit the customer’s requirements.
DealNet Capital is a merchant bank that has a flexible investment mandate with a strategic focus on recurring revenue businesses.
It has recently focused its investments towards the North American BPO market as well as the consumer financing market by leveraging its recently acquired BPO division.
The company continues to look for acquisition opportunities in these markets.