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Wednesday, 24 April 2013
DealNet's BPO unit adds former U.S. client through new agreement
Toronto-based DealNet Capital (CNSX:DLS) has announced that its business process outsourcing (BPO) subsidiary, OC Communications, has been awarded a new three-year agreement to provide customer acquistion services and support to a "former U.S. telecommunications client".
The company said in a release Wednesday that the relationship between the two parties dates back to 2007. According to the statement, the client had placed many programs on hold while its business went through a restructuring phase after it was acquired.
"This new agreement represents a re-launch of services under the client's new corporate structure," DealNet said.
Under the new agreement, OC Communications will provide 25 new customer acquisition specialists out of its Reno, Nevada location. The first campaign to be launched under the agreement began on April 3, 2013.
"We are pleased to have been able to rekindle what has been a long and successful relationship with a former client," said DealNet in the release, citing its chief operating officer, and OC Communications' CEO, Mike Hilmer.
"Addressing their immediate staffing needs with superior sales and service support has created the opportunity to increase utilization rates of our cost competitive Reno location.
"A re-launch of the client's services also creates new opportunities to introduce additional campaigns in the future spanning the full breadth of our offering."
Last week, DealNet took a step to accelerate its growth as it said it formally launched One Dealer - its subsidiary that offers a full suite of services to the heating, ventilation and air conditioning (HVAC) industry across North America.
Over the past year, the company has been developing its business model for One Dealer, which is designed to provide comprehensive services and financing solutions to indepedent HVAC dealers and their customers in North America, bringing together more than 80,000 small and intermediate-sized dealers in the industry under one umbrella.
The One Dealer business is also expected to help HVAC dealers provide a better customer experience by leveraging call center time through DealNet's BPO unit - OC Communications Group.
One Dealer will initially be rolled out in the Ontario market, but using the BPO unit, DealNet says the service offerings could be "easily scaled" to support a larger North American-wide dealer network.
DealNet, previously called GameCorp, last year transitioned from the gaming industry to HVAC financing and services, water heater rentals and business process outsourcing, with the infrastructure of the BPO business underpinning the HVAC delivery platform.
The company says it continues to look for acquisition opportunities in these key markets in order to continue to drive growth.