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Tuesday, 26 March 2013
DealNet Capital launches customer service support for U.S. based energy retailer
DealNet Capital Corp. (CNSX:DLS) on Tuesday said it has successfully launched its contact center support service to a U.S. based energy retailer through its business process outsourcing subsidiary, OC Communications Group (OCCGI).
DealNet, previously called GameCorp, late last year transitioned from the gaming industry to HVAC financing and services, water heater rentals and business process outsourcing, with the infrastructure of the outsourcing business underpinning the HVAC delivery platform.
In December this past year, OCCGI signed a three-year contract with the client and has since been working closely with the energy retailer to bring their new product line and services to the market.
With today’s launch, OCCGI now provides all customer service aspects for the client including sales, customer retention and back-end office support out of its Toronto-based facility.
"We are pleased to have been able to assist this new energy client in successfully bringing their services to market,” said DealNet COO and OCCGI CEO Mike Hilmer.
“With the end-to-end scope of our services and significant best practices we bring to the engagement, we look forward to building a long term relationship underpinned by month over month energy customer growth."
“More and more customers are comfortable with OCCGI providing full end-to-end vertical market management, allowing our clients to focus on marketing their services rather than operating their front and back offices."
OCCGI has been servicing the needs of the U.S. utility industry for more than eight-years, DealNet noted, adding that the company has established “significant credibility” in the utility industry, helped by its expertise in the pre-paid and post-paid energy sectors.
DealNet Capital, through its One Dealer business, is focused on providing end-to-end customer management and financing services to the HVAC industry through a network of HVAC dealers.
The company’s subsidiary, OC Communications Group, is launching a full suite of financing and rental programs, logistical support, customer services, wholesale product supply and home protection plans for independent HVAC dealers and their customers in North America.